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Song, Minseok
Business Process Intelligence(BPI) Lab
Research Interests
  • Process mining
  • Social network analysis/Organizational structure analysis
  • Process knowledge management
  • Business process analysis, simulation, and optimization
  • Data mining/business intelligence

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On the performance of workflow processes with distributed actors: Does place matter?

Cited 3 times inthomson ciCited 5 times inthomson ci
Title
On the performance of workflow processes with distributed actors: Does place matter?
Author
Reijers, H.A.Song, MinseokJeong, B.
Keywords
Case study; Performance evaluation; Process mining; Workflow management
Issue Date
2007-09
Publisher
Springer Verlag
Citation
LECTURE NOTES IN COMPUTER SCIENCE, v.4714, no., pp.32 - 47
Abstract
Current workflow technology offers rich features to manage and enact business processes. In principle, the technology enables actors to cooperate in the execution of business processes regardless of their geographical location. Furthermore, the technology is considered as an efficient means to reduce processing times. In this paper, we evaluate the effects on the performance of a workflow process in an organizational setting where actors are geographically distributed. The studied process is exceptional, because equivalent tasks can be performed at different locations. We have analyzed a large workflow process log with state-of-the art mining tools associated with the ProM framework. Our analysis leads to the conclusion that there is a positive effect on process performance when workflow actors are geographically close.
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ISSN
0302-9743
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SBA_Journal Papers
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