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Kim, Chajoong
Emotion Lab
Research Interests
  • User experience, Human-product interaction, Cognition in design, Cultural differences

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Who are the people that experience soft usability problems?

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Title
Who are the people that experience soft usability problems?
Author
Kim, ChajoongChristiaans, H.
Keywords
culture; soft usability problem; usability; user characteristics
Issue Date
2011
Publisher
Springer Verlag
Citation
Communications in Computer and Information Science, v.173, no.part1, pp.171 - 175
Abstract
The existing taxonomy of user experience needs to be redefined because of fast technology development in consumer electronic market. Design for all seems prevalent in the field of product design. However, there are ever more doubts about a one-fits-all policy considering the increasing diversity of users and the increasing number of complaints. In our previous studies a taxonomy of 'soft' usability problems related to the use of electronic products has been made. The question posed in this paper is how people behave in the actual use of annoying user-unfriendly products. An experiment was conducted with 33 South Koreans and 23 Americans. A radio alarm clock and a MP3 player were chosen to induce soft usability problems. A questionnaire was used to measure the participants' characteristics. Overall, this study indicates that product operation and user behavior are correlated with specific user characteristics such as age, gender, and culture.
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DOI
10.1007/978-3-642-22098-2_35
ISSN
1865-0929
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DHE_Journal Papers
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