BROWSE

Related Researcher

Author's Photo

Park-Lee, Seungho
Research Interests

ITEM VIEW & DOWNLOAD

Contexts of briefing for service design procurements in the Finnish public sector

Cited 0 times inthomson ciCited 0 times inthomson ci
Title
Contexts of briefing for service design procurements in the Finnish public sector
Author
Park-Lee, Seungho
Issue Date
2020-07
Publisher
ELSEVIER SCI LTD
Citation
DESIGN STUDIES, v.69, pp.100945
Abstract
Public-sector organisations around the world are increasingly harnessing service design expertise in order to renew public services and organisations. However, little research attention has been paid to how service design is procured in the public sector and its implications for the work of service design consultants. This study recognises public procurement as a briefing process and elucidates the complexities involved. Through an inductive thematic analysis of interviews, ethnographic observations and documents, the study maps out key phases of briefing in service design procurement in the Finnish public sector. In doing so, the study unveils how the professional contexts of public servants and service designers impact briefing and explores the challenges and practical responses of practitioners in such engagements. (C) 2020 The Author. Published by Elsevier Ltd.
URI
https://scholarworks.unist.ac.kr/handle/201301/53452
URL
https://www.sciencedirect.com/science/article/pii/S0142694X20300338?via%3Dihub
DOI
10.1016/j.destud.2020.05.002
ISSN
0142-694X
Appears in Collections:
DHE_Journal Papers
Files in This Item:
1-s2.0-S0142694X20300338-main.pdf Download

find_unist can give you direct access to the published full text of this article. (UNISTARs only)

Show full item record

qrcode

  • mendeley

    citeulike

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

MENU