A systematic methodology for outpatient process analysis based on process mining

Abstract

A healthcare environment has been important due to the increase in demand for medical services. There have been several research works to improve clinical processes such as decreasing the waiting time for consultation, optimizing reservation systems, etc. In this paper, we suggest a method to analyze outpatient processes based on process mining. Process mining aims at extracting knowledgeable information from event logs recorded in information systems. The proposed methodology includes data integration, data exploration, data analysis, and discussion steps. In the data analysis, process discovery, delta analysis, and what-if analysis using performance analysis results are conducted. To validate our method, we conduct a case study with a tertiary general university hospital in Korea.