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- Lim, Chiehyeon
- Service Engineering & Knowledge Discovery Lab.
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IT-Enabled Information-Intensive Services
- Author(s)
- Lim, Chie-Hyeon, Kim, Kwang-Jae
- Issued Date
- 2015-03
- Citation
- IT PROFESSIONAL, v.17, no.2, pp.26 - 32
- Abstract
- In information-intensive services (IISs), information interactions have a significant effect on service-value creation. Recent innovations in IT have facilitated the creation of various types of IT-enabled IISs (IT-IIS) in which IT is essential for information interactions. The authors introduce the generic composition of the IIS value-creation system, then view this system from an IT-oriented perspective to propose classifications for various IT-IIS types. This knowledge serves as a basis for designing new IT-IISs. The authors also conducted two IT-IIS design case studies.
- Publisher
- IEEE COMPUTER SOC
- ISSN
- 1520-9202
- Keyword
- DESIGN
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