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관계만족이 서비스실패의 극복에 미치는 영향에 관한 실증 연구
- Alternative Title
- The Impact of Relationship Satisfaction on Service Failure
- Author(s)
- Lee, Kyootai, Lee, Mu un
- Issued Date
- 2003-11
- Citation
- 고객만족경영연구, v.5, no.2, pp.14 - 317
- Publisher
- 한국고객만족경영학회
- ISSN
- 1229-859X
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