Exploring the determinants of knowledge exchange in virtual communities

Cited 0 times inthomson ciCited 0 times inthomson ci
Title
Exploring the determinants of knowledge exchange in virtual communities
Author
Gang, KwangWookRavichandran, T
Issue Date
2015-02
Publisher
IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC
Citation
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT, v.62, no.1, pp.89 - 99
Abstract
Virtual communities have become ubiquitous and vital in nearly all professions. These communities typically involve voluntary participation, and given that these communities are not organization specific, community members' motivations for participation vary. In this study, we investigate the motivations of the members of a professional virtual community to engage in knowledge exchange. We synthesize social exchange theory and the theory of reasoned action to identify critical determinants of attitudes toward knowledge exchange in virtual communities, namely, trust among participants, anticipated reciprocal relationships, and the relevance of the community to participants' jobs. Additionally, we posit that attitudes will influence the intention to use the virtual community and that this relationship will be moderated by the perceived quality of the information exchanged within the community. We test our research model using data compiled from a community of research scientists in South Korea. Our findings indicate that trust among participants has a positive influence on attitudes toward both sharing and acquiring knowledge. The anticipation of a reciprocal relationship has a positive effect on attitudes toward knowledge acquisition, and job relevance has a positive effect on attitudes toward knowledge sharing. Furthermore, attitudes toward knowledge acquisition affect attitudes toward knowledge sharing, and attitudes toward knowledge sharing positively influence intentions to use a virtual community. We also find that perceived information quality negatively moderates the relationship between attitudes toward knowledge sharing and user intentions to use a virtual community. We interpret and discuss these findings, and their implications for research and practice.
URI
https://scholarworks.unist.ac.kr/handle/201301/11050
URL
http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=6994755
DOI
10.1109/TEM.2014.2376521
ISSN
0018-9391
Appears in Collections:
SBA_Journal Papers
Files in This Item:
There are no files associated with this item.

find_unist can give you direct access to the published full text of this article. (UNISTARs only)

Show full item record

qrcode

  • mendeley

    citeulike

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

MENU