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Showing results 1 to 7 of 7

Issue DateTitleAuthor(s)TypeView
2018-12A DATA-DRIVEN APPROACH TO DESIGNING NEW SERVICES FOR VEHICLE OPERATIONS MANAGEMENTKim, Min-Jun; Lim, Chiehyeon; Kim, Kwang-JaeARTICLE61
2018-03Approach to Service Design Based on Customer Behavior Data: A Case Study on Eco-driving Service Design Using Bus Drivers’ Behavior DataKim, Min-Jun; Lim, Chie-Hyeon; Lee, Chang-Ho; Kim, Kwang-Jae; Park, Yongsung; Choi, SeunghwanARTICLE525
2019-01Customer process management A framework for using customer-related data to create customer valueLim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun; Kim, Kwang-Jae; Maglio, PaulARTICLE68
2018-03Design of informatics-based services in manufacturing industries: case studies using large vehicle-related databasesLim, Chie-Hyeon; Kim, Min-Jun; Heo, Jun-Yeon; Kim, Kwang-JaeARTICLE435
2018-04From data to value: A nine-factor framework for data-based value creation in information-intensive servicesLim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Heo, Jun-Yeon; Kim, Kwang-Jae; Maglio, Paul P.ARTICLE595
2019-03Multi-factor service design: identification and consideration of multiple factors of the service in its design processLim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Kim, Kwang-JaeARTICLE415
2018-01Using data to advance service: managerial issues and theoretical implications from action researchLim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun; Kim, Kwang-Jae; Maglio, Paul P.ARTICLE453
Showing results 1 to 7 of 7

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