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  • Scopus

Lim, Chiehyeon (임치현)

Department
School of Management Engineering(경영공학부)
Research Interests
Smart service systems, Service-oriented data analytics, Service operations, Service design, Decision science, Personal process management
Lab
Service Systems Lab
Website
http://service.unist.ac.kr/
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Issue DateTitleAuthor(s)TypeViewAltmetrics
2019-11FINTECH: RESEARCH DIRECTIONS TO EXPLORE THE DIGITAL TRANSFORMATION OF FINANCIAL SERVICE SYSTEMSBreidbach, Christoph; Keating, Byron; Lim, ChiehyeonARTICLE58
2019-09Development of a service blueprint for the online-to-offline integration in serviceRyu, Do-Hhyeon; Lim, Chiehyeon; Kim, Kwang-JaeARTICLE68 Development of a service blueprint for the online-to-offline integration in service
2019-03Multi-factor service design: identification and consideration of multiple factors of the service in its design processLim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun, et alARTICLE542 Multi-factor service design: identification and consideration of multiple factors of the service in its design process
2019-01Customer process management A framework for using customer-related data to create customer valueLim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun, et alARTICLE150 Customer process management A framework for using customer-related data to create customer value
2019A customer-oriented model of product-service system lifecycleHeo, Jun-Yeon; Lim, Chiehyeon; Kim, Kwang-JaeARTICLE53 A customer-oriented model of product-service system lifecycle
2018-12Smart cities with big data: Reference models, challenges, and considerationsLim, Chiehyeon; Kim, Kwang-Jae; Maglio, Paul P.ARTICLE511 Smart cities with big data: Reference models, challenges, and considerations
2018-12Development of a Lifelogs-Based Daily Wellness Score to Advance a Smart Wellness ServiceKim, Ki-Hun; Kim, Kwang-Jae; Lim, Chiehyeon, et alARTICLE518 Development of a Lifelogs-Based Daily Wellness Score to Advance a Smart Wellness Service
2018-12A DATA-DRIVEN APPROACH TO DESIGNING NEW SERVICES FOR VEHICLE OPERATIONS MANAGEMENTKim, Min-Jun; Lim, Chiehyeon; Kim, Kwang-JaeARTICLE130
2018-11Experience Design Board: A tool for visualizing and designing experience-centric service delivery processesLim, Chiehyeon; Kim, KwangjaeARTICLE380 Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes
2018-11Operating without operations: how is technology changing the role of the firm?Breidbach, Christoph F.; Choi, Sunmee; Ellway, Ben P., et alARTICLE349 Operating without operations: how is technology changing the role of the firm?
2018-10Development of Service Concepts that Utilize Health-related Data: A Case Study with the National Health Insurance Service of South KoreaKim, Kwang-Jae; Lim, Chiehyeon; Kim, Ki-Hun, et alARTICLE644 Development of Service Concepts that Utilize Health-related Data: A Case Study with the National Health Insurance Service of South Korea
2018-06Data-Driven Understanding of Smart Service Systems Through Text MiningLim, Chiehyeon; Maglio, Paul P.ARTICLE479 Data-Driven Understanding of Smart Service Systems Through Text Mining
2018-04From data to value: A nine-factor framework for data-based value creation in information-intensive servicesLim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun, et alARTICLE697 From data to value: A nine-factor framework for data-based value creation in information-intensive services
2018-03Design of informatics-based services in manufacturing industries: case studies using large vehicle-related databasesLim, Chie-Hyeon; Kim, Min-Jun; Heo, Jun-Yeon, et alARTICLE505 Design of informatics-based services in manufacturing industries: case studies using large vehicle-related databases
2018-03Approach to Service Design Based on Customer Behavior Data: A Case Study on Eco-driving Service Design Using Bus Drivers’ Behavior DataKim, Min-Jun; Lim, Chie-Hyeon; Lee, Chang-Ho, et alARTICLE625 Approach to Service Design Based on Customer Behavior Data: A Case Study on Eco-driving Service Design Using Bus Drivers’ Behavior Data
2018-01Using data to advance service: managerial issues and theoretical implications from action researchLim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun, et alARTICLE548 Using data to advance service: managerial issues and theoretical implications from action research
2017-08SAO-based semantic mining of patents for semi-automatic construction of a customer job mapLim, Joohyung; Choi, Sungchul; Lim, Chiehyeon, et alARTICLE515 SAO-based semantic mining of patents for semi-automatic construction of a customer job map
2016-09An evaluation scheme for product-service system models: development of evaluation criteria and case studiesKim, Kwang-Jae; Lim, Chie-Hyeon; Heo, Jun-Yeon, et alARTICLE393 An evaluation scheme for product-service system models: development of evaluation criteria and case studies
2016-02Scales for Measuring Mobile Service Quality (M-SQ): A Literature Review and Identification of Key DimensionsHeo, Jun-Yeon; Lim, Chie-Hyeon; Kim, Kwang-JaeARTICLE472
2016Innovation and Big Data in Smart Service SystemsMaglio, Paul P.; Lim, Chie-HyeonARTICLE465

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