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Hong, Woonki
School of Business Administration
Research Interests
  • Expertise utilization
  • Transactive menory system
  • High-commitment work system
  • Organizational fairness
  • Human resource management
  • Knowledge sharing

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Containing conflict: A relational approach to the study of high-involvement work practices in the health-care setting

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dc.contributor.author Lee, Eun Kyung ko
dc.contributor.author Hong, Woonki ko
dc.contributor.author Avgar, Ariel C. ko
dc.date.available 2014-12-10T02:04:20Z -
dc.date.created 2014-12-09 ko
dc.date.issued 2015-01 ko
dc.identifier.citation INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, v.26, no.1, pp.100 - 122 ko
dc.identifier.issn 0958-5192 ko
dc.identifier.uri https://scholarworks.unist.ac.kr/handle/201301/9406 -
dc.description.abstract This study extends strategic human resource management research by focusing on the effects of high-involvement work practices (HIWPs) on relational outcomes with customers (patients). The authors provide evidence that relational dynamics among employees act as a mediating mechanism for the relationship between workplace practices and these outcomes. In particular, we propose that human resource management practices designed to increase employees' involvement at work reduce the level of organizational conflict among employees, which, in turn, affect employees' conflict with patients and their families. Using a two-wave longitudinal survey of 378 patient care providers at 20 nursing homes, the authors argue that the effect of HIWPs on conflict between nursing home staff and patients and their family members is mediated by task and relationship conflict among employees. The results provide strong support for the mediating role of organizational conflict among employees by documenting that the negative effect of HIWPs on employees' conflict with patients and their families is mediated by the reduced levels of task conflict and relationship conflict among employees. The study's findings shed new light on the relational mechanism through which HR practices affect employees and customers. Scholarly and practical implications are discussed. ko
dc.description.statementofresponsibility open -
dc.language 영어 ko
dc.publisher ROUTLEDGE JOURNALS ko
dc.title Containing conflict: A relational approach to the study of high-involvement work practices in the health-care setting ko
dc.type ARTICLE ko
dc.identifier.scopusid 2-s2.0-84911989633 ko
dc.identifier.wosid 000345132700006 ko
dc.type.rims ART ko
dc.description.scopustc 0 *
dc.date.scptcdate 2014-12-09 *
dc.identifier.doi 10.1080/09585192.2014.938680 ko
dc.identifier.url https://www.tandfonline.com/doi/full/10.1080/09585192.2014.938680 ko
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