Observation of Human-Robot Interactions at a Science Museum: A Dual-Level Analytical Approach

Abstract

This study proposes a dual-level analytical approach to observing human-robot interactions in a real-world public setting, specifically a science museum. Observation plays a crucial role in human-robot interaction research by enabling the capture of nuanced and context-sensitive behaviors that are often missed by post-interaction surveys or controlled laboratory experiments. Public environments such as museums pose particular challenges due to their dynamic and open-ended nature, requiring methodological approaches that balance ecological validity with analytical rigor. To address these challenges, we introduce a dual-level approach for behavioral observation, integrating statistical analysis across demographic groups with time-series modeling of individual engagement dynamics. At the group level, we analyzed engagement patterns based on age and gender, revealing significantly higher interaction levels among children and adolescents compared to adults. At the individual level, we employed temporal behavioral analysis using a Hidden Markov Model to identify sequential engagement states-low, moderate, and high-derived from time-series behavioral patterns. This approach offers both broad and detailed insights into visitor engagement, providing actionable implications for designing adaptive and socially engaging robot behaviors in complex public environments. Furthermore, it can facilitate the analysis of social robot interactions in everyday contexts and contribute to building a practical foundation for their implementation in real-world settings.