BROWSE

Related Researcher

Author's Photo

Kim, Chajoong
Emotion Lab
Research Interests
  • User experience, Human-product interaction, Cognition in design, Cultural differences

ITEM VIEW & DOWNLOAD

Soft' usability problems with consumer electronics: The interaction between user characteristics and usability

Cited 0 times inthomson ciCited 0 times inthomson ci
Title
Soft' usability problems with consumer electronics: The interaction between user characteristics and usability
Author
Kim, ChajoongChristiaans, H.
Issue Date
2012-07
Publisher
Inderscience Enterprises Ltd.
Citation
JOURNAL OF DESIGN RESEARCH, v.10, no.3, pp.223 - 238
Abstract
The paper reports a study into consumers' soft' usability problems they experience using electronic household products. These problems cannot be traced back to a specification violation failure, classified as no failure found (NFF). The aim of this study is to find a relationship between consumers' soft usability problems and their personal characteristics, encompassing demographical and cognitive aspects. The complaints collected through an exploratory survey were classified into three categories of soft usability problems. The findings indicate that demographic, socioeconomic and cultural characteristics as well as personal traits show significant correlations with these problem categories. Based on the data preliminary user profiles were made. By providing a new definition of usability problems and by user profiling, this study is expected to help design teams to get a better understanding of their target group. The implications of these findings for the product development process are discussed.
URI
https://scholarworks.unist.ac.kr/handle/201301/8369
DOI
10.1504/JDR.2012.047938
ISSN
1748-3050
Appears in Collections:
DHE_Journal Papers
Files in This Item:
There are no files associated with this item.

find_unist can give you direct access to the published full text of this article. (UNISTARs only)

Show full item record

qrcode

  • mendeley

    citeulike

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

MENU