University Administrative Workers' Perceptions of the Workplace Context under English as an Official Language Policy

Abstract

This study aims to examine how university administrative workers perceive the workplace context under English as an official language policy, and further how their perceptions of the context would correlate with the roles of English uses for work. The data came from the questionnaire responses of 116 employees of a Korean university and qualitative interviews with 6 administrative workers. Descriptive and correlation analyses showed that the participants' evaluation of three contextual factors, i.e., English as an official language policy, online English learning, and coworkers' English competence, was only moderate. In the self-evaluation of their English proficiency, the majority of the participants indicated that they were only able to participate in a short English dialogs, but had difficulty with English discussions. A striking difference was found in the evaluation of significance of English skills between their current work performance and under full execution of the policy. Although most of the participants ranked reading skill the most significant in their current work performances, they selected speaking as the most crucial skill under the full execution of the policy. Implications of the findings are presented for more efficient practices of English as an official language policy at work.