Supply chain information governance: toward a conceptual framework

Abstract

Purpose The purpose of this paper is to propose a scalable conceptual framework for governance of supply chain (SC) information flows by re-contextualizing the organizational concept of information governance as an SC concept. Design/methodology/approach This study leverages the strategy-structure-process-performance (SSPP) theory base to explain how effective SC information governance relates to improved internal SC performance. Via an in-depth literature review followed by conceptual theory building, the key features of organizational-level information governance are cast into a theoretical framework. Findings This study presents the theoretical framework that explains how SC information governance should contribute to improved internal SC performance. The proposed framework provides a theoretical basis for future research on SC information governance and would become a useful first step to extend the concept of SC information governance at the SC level. Practical implications SC managers should be aware that information governance mechanisms, rather than the management of basic, information flow-directed processes, to yield the best performance outcomes. Because of the numerous touch points information has in complex SCs, managing the quality of SC information through broader, higher-level governance standards is more important than maximizing connectivity and information flows, and information governance structures/policies across organizations should be designed accordingly. Originality/value This study theoretically links SC information governance and internal SC performance via information quality. It also advances the understanding of SC information flow by challenging the implicit but flawed assumption that uniformity of information quality within the supply chain to create the best outcomes.