| 2018-12 | A DATA-DRIVEN APPROACH TO DESIGNING NEW SERVICES FOR VEHICLE OPERATIONS MANAGEMENT | Kim, Min-Jun; Lim, Chiehyeon; Kim, Kwang-Jae | ARTICLE | 61 |
| 2019-01 | Customer process management A framework for using customer-related data to create customer value | Lim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun; Kim, Kwang-Jae; Maglio, Paul | ARTICLE | 67 |
| 2018-06 | Data-Driven Understanding of Smart Service Systems Through Text Mining | Lim, Chiehyeon; Maglio, Paul P. | ARTICLE | 379 |
| 2018-12 | Development of a Lifelogs-Based Daily Wellness Score to Advance a Smart Wellness Service | Kim, Ki-Hun; Kim, Kwang-Jae; Lim, Chiehyeon; Heo, Jun-Yeon | ARTICLE | 413 |
| 2018-10 | Development of Service Concepts that Utilize Health-related Data: A Case Study with the National Health Insurance Service of South Korea | Kim, Kwang-Jae; Lim, Chiehyeon; Kim, Ki-Hun; Kang, Sung-Hong; You, Heecheon; Jun, Chi-Hyuck; Shin, Soon-Ae; Choo, Dong-Soo; Kim, Jong-Hee | ARTICLE | 518 |
| 2018-11 | Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes | Lim, Chiehyeon; Kim, Kwangjae | ARTICLE | 292 |
| 2018-04 | From data to value: A nine-factor framework for data-based value creation in information-intensive services | Lim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Heo, Jun-Yeon; Kim, Kwang-Jae; Maglio, Paul P. | ARTICLE | 595 |
| 2019-03 | Multi-factor service design: identification and consideration of multiple factors of the service in its design process | Lim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Kim, Kwang-Jae | ARTICLE | 415 |
| 2018-11 | Operating without operations: how is technology changing the role of the firm? | Breidbach, Christoph F.; Choi, Sunmee; Ellway, Ben P.; Keating, Byron W.; Kormusheva, Katerina; Kowalkowski, Christian; Lim, Chiehyeon; Maglio, Paul P. | ARTICLE | 244 |
| 2017-08 | SAO-based semantic mining of patents for semi-automatic construction of a customer job map | Lim, Joohyung; Choi, Sungchul; Lim, Chiehyeon; Kim, Kwangsoo | ARTICLE | 439 |
| 2018-12 | Smart cities with big data: Reference models, challenges, and considerations | Lim, Chiehyeon; Kim, Kwang-Jae; Maglio, Paul P. | ARTICLE | 387 |
| 2018-01 | Using data to advance service: managerial issues and theoretical implications from action research | Lim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun; Kim, Kwang-Jae; Maglio, Paul P. | ARTICLE | 453 |
