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Showing results 1 to 12 of 12

Issue DateTitleAuthor(s)TypeView
2018-12A DATA-DRIVEN APPROACH TO DESIGNING NEW SERVICES FOR VEHICLE OPERATIONS MANAGEMENTKim, Min-Jun; Lim, Chiehyeon; Kim, Kwang-JaeARTICLE61
2019-01Customer process management A framework for using customer-related data to create customer valueLim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun; Kim, Kwang-Jae; Maglio, PaulARTICLE67
2018-06Data-Driven Understanding of Smart Service Systems Through Text MiningLim, Chiehyeon; Maglio, Paul P.ARTICLE379
2018-12Development of a Lifelogs-Based Daily Wellness Score to Advance a Smart Wellness ServiceKim, Ki-Hun; Kim, Kwang-Jae; Lim, Chiehyeon; Heo, Jun-YeonARTICLE413
2018-10Development of Service Concepts that Utilize Health-related Data: A Case Study with the National Health Insurance Service of South KoreaKim, Kwang-Jae; Lim, Chiehyeon; Kim, Ki-Hun; Kang, Sung-Hong; You, Heecheon; Jun, Chi-Hyuck; Shin, Soon-Ae; Choo, Dong-Soo; Kim, Jong-HeeARTICLE518
2018-11Experience Design Board: A tool for visualizing and designing experience-centric service delivery processesLim, Chiehyeon; Kim, KwangjaeARTICLE292
2018-04From data to value: A nine-factor framework for data-based value creation in information-intensive servicesLim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Heo, Jun-Yeon; Kim, Kwang-Jae; Maglio, Paul P.ARTICLE595
2019-03Multi-factor service design: identification and consideration of multiple factors of the service in its design processLim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Kim, Kwang-JaeARTICLE415
2018-11Operating without operations: how is technology changing the role of the firm?Breidbach, Christoph F.; Choi, Sunmee; Ellway, Ben P.; Keating, Byron W.; Kormusheva, Katerina; Kowalkowski, Christian; Lim, Chiehyeon; Maglio, Paul P.ARTICLE244
2017-08SAO-based semantic mining of patents for semi-automatic construction of a customer job mapLim, Joohyung; Choi, Sungchul; Lim, Chiehyeon; Kim, KwangsooARTICLE439
2018-12Smart cities with big data: Reference models, challenges, and considerationsLim, Chiehyeon; Kim, Kwang-Jae; Maglio, Paul P.ARTICLE387
2018-01Using data to advance service: managerial issues and theoretical implications from action researchLim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun; Kim, Kwang-Jae; Maglio, Paul P.ARTICLE453
Showing results 1 to 12 of 12

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