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Showing results 7 to 19 of 19

Issue DateTitleAuthor(s)TypeView
2019-01Customer process management A framework for using customer-related data to create customer valueLim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun; Kim, Kwang-Jae; Maglio, PaulARTICLE170
2018-03Design of informatics-based services in manufacturing industries: case studies using large vehicle-related databasesLim, Chie-Hyeon; Kim, Min-Jun; Heo, Jun-Yeon; Kim, Kwang-JaeARTICLE529
2018-12Development of a Lifelogs-Based Daily Wellness Score to Advance a Smart Wellness ServiceKim, Ki-Hun; Kim, Kwang-Jae; Lim, Chiehyeon; Heo, Jun-YeonARTICLE551
2019-09Development of a service blueprint for the online-to-offline integration in serviceRyu, Do-Hhyeon; Lim, Chiehyeon; Kim, Kwang-JaeARTICLE89
2018-10Development of Service Concepts that Utilize Health-related Data: A Case Study with the National Health Insurance Service of South KoreaKim, Kwang-Jae; Lim, Chiehyeon; Kim, Ki-Hun; Kang, Sung-Hong; You, Heecheon; Jun, Chi-Hyuck; Shin, Soon-Ae; Choo, Dong-Soo; Kim, Jong-HeeARTICLE677
2018-04From data to value: A nine-factor framework for data-based value creation in information-intensive servicesLim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Heo, Jun-Yeon; Kim, Kwang-Jae; Maglio, Paul P.ARTICLE723
2014-12Information Service Blueprint: A Service Blueprinting Framework for Information-Intensive ServicesLim, Chie-Hyeon; Kim, Kwang-JaeARTICLE346
2015-03IT-Enabled Information-Intensive ServicesLim, Chie-Hyeon; Kim, Kwang-JaeARTICLE393
2019-03Multi-factor service design: identification and consideration of multiple factors of the service in its design processLim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Kim, Kwang-JaeARTICLE571
2012-12PSS Board: a structured tool for product-service system process visualizationLim, Chie-Hyeon; Kim, Kwang-Jae; Hong, Yoo-Suk; Park, KwangtaeARTICLE490
2016-02Scales for Measuring Mobile Service Quality (M-SQ): A Literature Review and Identification of Key DimensionsHeo, Jun-Yeon; Lim, Chie-Hyeon; Kim, Kwang-JaeARTICLE488
2018-12Smart cities with big data: Reference models, challenges, and considerationsLim, Chiehyeon; Kim, Kwang-Jae; Maglio, Paul P.ARTICLE544
2018-01Using data to advance service: managerial issues and theoretical implications from action researchLim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun; Kim, Kwang-Jae; Maglio, Paul P.ARTICLE583
Showing results 7 to 19 of 19

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