BROWSE

Related Researcher

Author

Kim, Chajoong
Atelab (Atelier + Laboratory)
Research Interests
  • User experience, Human-product interaction, Cognition in design, Cultural differences

ITEM VIEW & DOWNLOAD

User characteristics and behaviour in operating annoying electronic products

Cited 0 times inthomson ciCited 0 times inthomson ci
Title
User characteristics and behaviour in operating annoying electronic products
Author
Kim, Chajoong
Keywords
Culture; Usability; User behaviour; User characteristics
Issue Date
201404
Publisher
NATL TAIWAN UNIV SCI & TECHNOL
Citation
INTERNATIONAL JOURNAL OF DESIGN, v.8, no.1, pp.93 - 108
Abstract
Despite the enormous progress in technology and design over the last decades, consumer dissatisfaction is increasing, mainly because of soft usability problems: problems that have nothing to do with technical failure. In earlier studies, types of soft usability problems have been influenced on the one hand by product properties and on the other hand by user characteristics. These studies are all based on retrospective data. However, common practice in the manufacturing industry is to test their prototypes through user trials, which means testing products in actual use. Therefore, this paper discusses an experiment investigating the effects of the relationship between product properties and user characteristics by way of a user trial with two products whose usability is known to be problematic. Overall, 84 participants, between the ages of 20 to 74, participated in this study. The experiment was conducted in the USA, South Korea and the Netherlands. In this way we were able to compare this actual use situation with our previous retrospective studies in relation to different cultures. The study concludes that there are differences in soft usability problems between actual use and retrospective evaluation. The kind of soft usability problems experienced is partly dependent on both user characteristics and product properties. The role of users' expectations as well as their follow-up behaviour in relation to soft usability problems is discussed.
URI
Go to Link
ISSN
1991-3761
Appears in Collections:
DHE_Journal Papers

find_unist can give you direct access to the published full text of this article. (UNISTARs only)

Show full item record

qr_code

  • mendeley

    citeulike

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

MENU