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Author

Jung, Yoonhyuk
SoT(Social Technology) Lab
Research Interests
  • Information Systems, Digital media, Mobile business

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The role of privacy fatigue in online privacy behavior

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Title
The role of privacy fatigue in online privacy behavior
Author
Choi, HanbyulPark, JonghwaJung, Yoonhyuk
Keywords
Online privacy;  Privacy fatigue;  Emotional exhaustion;  Cynicism;  Disengagement
Issue Date
201804
Publisher
PERGAMON-ELSEVIER SCIENCE LTD
Citation
COMPUTERS IN HUMAN BEHAVIOR, v.81, no., pp.42 - 51
Abstract
The increasing difficulty in managing one's online personal data leads to individuals feeling a loss of control. Additionally, repeated consumer data breaches have given people a sense of futility, ultimately making them weary of having to think about online privacy. This phenomenon is called “privacy fatigue.” Although privacy fatigue is prevalent and has been discussed by scholars, there is little empirical research on the phenomenon. This study aimed not only to conceptualize privacy fatigue but also to examine its role in online privacy behavior. Based on literature on burnout, we developed measurement items for privacy fatigue, which has two key dimensions —emotional exhaustion and cynicism. Data analyzed from a survey of 324 Internet users showed that privacy fatigue has a stronger impact on privacy behavior than privacy concerns do, although the latter is widely regarded as the dominant factor in explaining online privacy behavior.
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DOI
http://dx.doi.org/10.1016/j.chb.2017.12.001
ISSN
0747-5632
Appears in Collections:
SBA_Journal Papers

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