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임치현

Lim, Chiehyeon
Service Engineering & Knowledge Discovery Lab.
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dc.citation.title INTERNATIONAL JOURNAL OF SERVICES AND OPERATIONS MANAGEMENT -
dc.contributor.author Heo, Jun-Yeon -
dc.contributor.author Lim, Chie-Hyeon -
dc.contributor.author Kim, Kwang-Jae -
dc.date.accessioned 2023-12-22T00:09:00Z -
dc.date.available 2023-12-22T00:09:00Z -
dc.date.created 2017-03-06 -
dc.date.issued 2016-02 -
dc.description.abstract Mobile service quality (m-SQ) is vital to manage the competitiveness of a company in the mobile business market. Existing studies on m-SQ share key characteristics of m-service in general, such as mobility and context awareness. A set of common m-SQ dimensions that reflects such key characteristics would serve as the theoretical backbone of m-SQ. This research aims to conduct a comprehensive review of existing studies on m-SQ scales and identify key dimensions of m-SQ to understand the essence of m-SQ scales. A total of 45 existing studies on m-SQ scales were reviewed and seven key dimensions of m-SQ scales were identified. This study is expected to serve as a solid knowledge base for conducting new investigations on m-SQ scale development as well as help practitioners utilize m-SQ scales. -
dc.identifier.bibliographicCitation INTERNATIONAL JOURNAL OF SERVICES AND OPERATIONS MANAGEMENT -
dc.identifier.issn 1744-2370 -
dc.identifier.uri https://scholarworks.unist.ac.kr/handle/201301/21548 -
dc.identifier.url http://www.inderscience.com/info/ingeneral/forthcoming.php?jcode=ijsom -
dc.language 영어 -
dc.publisher Inderscience Publishers -
dc.title Scales for Measuring Mobile Service Quality (M-SQ): A Literature Review and Identification of Key Dimensions -
dc.type Article -
dc.description.journalRegisteredClass scopus -

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