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Culturability in Mobile Data Services: A Qualitative Study of the Relationship between Cultural Characteristics and User-Experience Attributes

Author(s)
Choi, Bo ReumLee, InseongKim, Jinwoo
Issued Date
2006
DOI
10.1207/s15327590ijhc2003_2
URI
https://scholarworks.unist.ac.kr/handle/201301/19954
Fulltext
http://www.tandfonline.com/doi/abs/10.1207/s15327590ijhc2003_2
Citation
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION, v.20, no.3, pp.171 - 206
Abstract
As the use of mobile data services has spread across the globe, the effect of cultural differences on user requirements has become an important issue. To date, however, little research has been conducted on the role cultural factors play in the design of mobile data services. This article proposes a set of critical design attributes for mobile data services that takes cross-cultural differences into account. To determine these attributes, a qualitative method was devised and in-depth interviews in Korea, Japan, and Finland were conducted. Twenty-one critical user-experience attributes that showed a clear correlation with characteristics of the user's culture were found. The article ends with a discussion of limitations and of implications for developers of mobile, data services.
Publisher
LAWRENCE ERLBAUM ASSOC INC-TAYLOR & FRANCIS
ISSN
1044-7318

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